Question 1

When will I receive my item(s)?

Accepted Answer

All items are typically sent next business day after your payment has been cleared. 
Tracking number will be provided when the item is dispatched, so the exact delivery time and the status of the parcel can be tracked with the assigned courier.

Question 2

What payment methods you accept?

Accepted Answer

We accept PayPal and Bank Transfer. Buy with confidence as we are PayPal verified. You can obtain the bank transfer details by choosing “Bank Deposit “option when checking out.

Question 3

How do I change the delivery address for an order I've already placed?

Accepted Answer

At this stage we can only send to your eBay registered address at the time of purchase.  Please ensure you have up to date contact and address information on file prior to bidding.

Question 4

I need this item by this date, can you promise me delivery by then?"

Accepted Answer

Please rest assured that we always try to excel in regards to speed of service, and are always doing our best to get your orders to you as soon as possible.  All items are typically sent next business day after your payment has been cleared.

Question 5

Do you have a physical store or showroom when I can see the items before purchasing?

Accepted Answer

Yes! We have warehouse and showroom in Sydney.The complete range of our products can be viewed here.
Add: Unit 17/55-61 Pine Road, Yennora, NSW 2161
Opening hours: Monday-Friday, 8:30 am – 5:00pm

Question 6

Can I pick up from your warehouse? Can I organise my own courier?

Accepted Answer

Yes! You can pay and pick up the item from our warehouse(details above).

Question 7

Are you a registered business?

Accepted Answer

Yes! we are a registered Australian business since 2007, BillowSports is a sector under Maxfill Australia Group. Our Australian Business Number (ABN 35 126 252 560)

Question 8

Do your prices include GST?

Accepted Answer

Yes, all our prices, shipping and insurance rates include GST. Invoice will be emailed upon request.

Question 9

Do you offer shipping discounts?

Accepted Answer

We do offer shipping discounts for multiple item purchases.

Question 10

Why Choose Billow Sports Products?

Accepted Answer

We cut all unecessary cost and sell our products from the factory directly to you.

FAQ