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If you are not satisified with our product, you can return the item to us within 14 days. the item has to be unopened and in original condition. we will give you a full refound, but the freight cost will be your responsibilty.


Warranties will be issued to the original purchaser that our products will be free from defects in material or workmanship for least 30 days from the date of purchase. Products with more than 30 days of warranty will be specified in its page. If defective, return the product along with the receipt to us for replacement or refound. The Waranty does not cover damage resuslting from accident, misuse, or abuse of product. please contact us before you send us an iterm back. 


PLEASE READ BEFORE MAKING PAYMENT ON BOARDS TO BE FREIGHTED:  The BILLOW SPORT has sourced the most reliable, efficient, and secure freight company. We can arrange freight on your behalf at your own expense and at your own risk. Or alternatively you can organise a collection by a freight company of your choice. Our preferred freight company for online purchase, will provide you with a reference number to track your order. Every single board is examined and ensured is defect free before leaving the store. We make sure the fins are also in the box and this is signed off on before shipping the boards. We take drastic measures to ensure our boards arrive safely at your door. The boards are all heavily bubble wrapped, the rails are wrapped with cardboard along with the tail and nose. The boards are then placed into a solid cardboard box and more bubble wrap off cuts and cardboard is used to re-enforce the board. After this process the board leaves the store, The BILLOW SPORT is not liable for any damage that may occur during freight. We take all precautions to ensure our boards are packaged adequately before leaving our warehouse. If your board is damaged in transit by a 3rd party we will not be held liable.


Please ensure you inspect the surfboard upon delivery before signing off with the driver


The following are not covered under warranty, but not limited to:

  • Damages or failure due to fair wear tear, damages resulting from impact, misuse, neglect, excessive external abrasion, loss or unauthorized repair.

  • Broken/buckled boards natural discoloration, damage or loss to a third party, any physical injury caused by the surfboard. 

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